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Escape One

Privacy policy

What we collect when you book or contact us, what it's for and how to ask to see or delete it.

Updated November 3, 2026

Courtesy translation. This policy follows Brazilian law (LGPD). If this version and the Portuguese one differ, the Portuguese version prevails.

Who looks after your data

Escape One, Rua Vera Linhares de Andrade, 2665 — Córrego Grande, Florianópolis/SC, Brazil. Legal name and tax ID (CNPJ): to be confirmed. For any privacy matter, write to [email protected].

What we collect

  • When you book: name, WhatsApp number, email (optional), number of players and any notes you write.
  • In the forms for contact, birthdays and corporate events: name, email or phone, your message and, where relevant, company, number of people and preferred date.
  • Technical data: your IP address is used only to limit automated attempts (anti-bot) and is deleted within one day. The anti-bot check is done by Cloudflare Turnstile.

We don’t ask for ID documents or card details on the website. Payment is made at the venue, on the day you play.

What we use it for

  • To confirm, reschedule and cancel your booking, and send you the summary and a reminder.
  • To answer what you asked in the forms or on WhatsApp.
  • To protect the website from abuse and automated bookings.

We don’t sell your data and we don’t send marketing unless you ask for it.

Who we share it with

Only with the services that make the website work, each for its own part:

  • Resend: sending confirmation and reminder emails.
  • Cloudflare Turnstile: anti-bot check on the forms.
  • Website hosting, on a server in Brazil: the website and the database of bookings and contacts.
  • Cloudflare: website delivery and protection against attacks.

Links to WhatsApp, Google Maps and social media take you to third-party services, under their own policies.

How long we keep it

Bookings and messages are kept while they’re needed to serve you. After 24 months, name, phone, email and notes are automatically anonymized.

Cookies

The public website uses no advertising or tracking cookies. The only cookie is the login for the staff panel, used by employees only.

Your rights

Under Brazil’s General Data Protection Law (LGPD), you can ask to see, correct or delete your data, find out who it was shared with and withdraw consent. Write to [email protected] and we’ll reply within 15 days.

Changes

When this policy changes, the date at the top of the page changes too. See also the terms of use.